Airbnb Associate - Philippines Remote
We are looking for a detail-oriented Virtual Assistant to manage guest communication and bookings for our short-term rental properties while ensuring a high-quality guest experience.
Key Responsibilities
Guest Communication
Interact with guests before, during, and after their stay via email, messaging platforms, and phone calls. Address inquiries, provide information, and resolve any issues promptly.
Booking Management
Handle bookings, cancellations, and modifications using our property management software. Ensure all reservations are accurately recorded and updated.
Property Coordination
Assist in coordinating check-ins and check-outs, ensuring that properties are ready for guests. Communicate with cleaning and maintenance teams as needed.
Reviews and Feedback
Monitor guest reviews and feedback on various platforms. Respond to reviews professionally, addressing any concerns and thanking guests for positive comments.
Reporting
Maintain accurate records of guest interactions, bookings, and issues. Provide regular reports to management on guest satisfaction and property performance.
Guest Experience Management
Maintain a high standard of guest experience by ensuring timely communication, prompt issue resolution, and professional interactions with guests.
Requirements
Language Proficiency
Excellent command of English (spoken and written) is mandatory. Additional languages are a plus.
Experience
2-3 years of prior experience in Airbnb, hospitality, or property management is required.
Technical Skills
Proficiency in using communication tools (e.g., email, chat applications) and property management software. Proficient with computers and property management software. Familiarity with platforms like Airbnb, VRBO, and Booking.com is a plus.
Organizational Skills
Strong organizational abilities with attention to detail. Ability to manage multiple tasks and prioritize effectively.
Problem-Solving Skills:
Proactive approach to resolving issues and providing solutions to enhance guest experience. Ability to handle difficult situations calmly and efficiently.
Availability
Must be available to work 8 hours a day, 5 days a week, with flexibility to accommodate guest needs during peak times.
Commitment
We are looking for candidates who are interested in building a long-term career in the industry and growing with the company.
Benefits
- Full-Time Remote Position
- Bi-Weekly Payroll Process
- Opportunity to work in a dynamic and fast-paced environment
- Contribute to creating memorable experiences for guests worldwide
- Gain experience in the thriving short-term rental industry