Clinical Support Representative, Specialty Nursing

Job Description:

• Support the Nursing department by ensuring timely and accurate tracking of Plan of Treatment documents in medical records software
• Maximize contact with providers to obtain signatures
• Contact prescriber offices by phone to obtain fax numbers or prescriber email addresses
• Fax nursing Plan of Treatments to appropriate prescriber fax numbers or email addresses
• Track Plan of Treatment details within the patient's electronic medical record
• Perform Q and A of Plan of Treatment documents
• Obtain provider signatures on Plan of Treatments
• Execute processes consistently with management and organizational goals

Requirements:

• Minimum one year of related experience in coordinating activities, administrative support functions, and customer service
• Effective verbal and written communications skills
• Excellent detail orientation and time management skills
• Proficiency with Microsoft business software
• Experience as a nursing assistant, pharmacy technician, home patient representative, or customer service representative preferred
• Experience obtaining physician signatures on Plans of Treatment (POTs), orders, certifications, recertifications, or other healthcare-related documentation
• Demonstrated success in conducting provider outreach, managing signature-related workflows, and escalating unresolved items as appropriate
• Ability to balance productivity goals with persistence and professionalism when securing provider signatures to support regulatory compliance and patient care continuity
• Education or experience equivalent to a high school diploma; some college preferred

Benefits:

• CVS Health bonus, commission or short-term incentive program in addition to base pay
• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility