Construction Operations – Client Support Virtual Assistant

Job Description:

• Monitor and organize incoming company emails
• Filter spam and unnecessary messages from important communications
• Identify le, customer inquiries, financial items, and messages requiring the owner's attention
• Draft or send routine email responses
• Communicate important items to the owner while he is working in the field
• Maintain task lists and ensure important follow-ups are completed
• Monitor incoming le from Yelp, suppliers, advertising sources, and other channels
• Gather prospective customer information and coordinate opportunities with the owner
• Follow up with qualified le by email, SMS, or phone
• Track le and customer activity within company systems
• Follow up on estimates and confirm customers received proposals
• Answer and screen incoming business calls
• Forward appropriate calls to the owner and provide basic customer information
• Maintain a professional customer experience and assist with routine SMS updates
• Maintain customer and job information in Housecall Pro
• Update lead statuses, notes, follow-ups, and customer records
• Support CRM utilization and construction-related administrative workflows
• Maintain spreheets for Airbnb and long-term rental properties
• Track property income, expenses, utility bills, repairs, and other costs
• Flag missing information or unusual expenses for owner review
• Gradually take ownership of recurring back-office and operational responsibilities

Requirements:

• Previous business support, customer service, or administrative experience required
• Phone-based customer service experience strongly preferred
• CRM experience required
• Construction, contracting, home services, or similar industry experience preferred
• Lead management and customer follow-up experience preferred
• Strong spreheet and data-tracking skills
• Bookkeeping or financial tracking experience is a plus but not required
• Property management or rental-property support experience is a plus
• Strong written and verbal English communication required
• Strong organizational and multitasking skills
• Housecall Pro knowledge required; training will be provided
• QuickBooks familiarity is a plus
• Microsoft Excel / Google Sheets
• CRM platforms
• Email and calendar platforms
• VoIP / business phone systems
• Microsoft Teams
• AnyDesk / remote desktop systems
• Native or near-native English accent required
• Availability Monday through Friday, initially between 7:00 AM–4:00 PM PST
• Independent contractor status and ability to work under a Master Services Agreement and Statement of Work

Benefits:

• Competitive rates
• Weekly payments
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• Flexible working time
• Remote work
• Opportunity for hours to increase toward 40 hours/week
• Long-term opportunity with a growing business