Position Summary:
The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.
Responsibilities:
- Answer high-volume inbound customer calls for medical supply patients
- Make outbound calls to patients, referrals, and sales as needed
- Utilize resources to troubleshoot and resolve patient issues
- Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team
- Consistently meet and attain required Key Performance Indicators (KPIs)
- Perform other duties as required
Education & Experience:
- High School Diploma or equivalent required
- 1-2 years of customer service experience required (hospitality, retail, and medical front office are strongly encouraged to apply!)
- Call center experience preferred but not required
Skills & Abilities:
- Excellent written and verbal communication skills
- Active listening skills
- Proficient with MS Office and the ability to navigate multiple platforms
- Ability to learn Byram products and therapies
- Strong customer service skills with the ability to resolve patient concerns while maintaining a positive attitude
- Demonstrate soft skills to enhance patient experience
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Referral program
- Vision insurance
- Work from home
Experience level:
Shift:
Weekly day range:
Experience:
- Customer service: 2 years (Preferred)
