Customer Service Representative ( Remote )

Insurish is seeking a dedicated Customer Service Representative to join our team . The ideal candidate will be passionate about providing exceptional customer service, possess excellent communication skills, and have a strong attention to detail.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Assist customers with policy-related questions, claims processing, and account management
• Provide accurate information about our insurance products and services
• Process policy changes, payments, and other transactions
• Identify and escalate any issues or concerns to the appropriate department
• Maintain customer records and ensure data accuracy
• Collaborate with team members to improve overall customer satisfaction

Qualifications:

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to multitask and work in a fast-paced environment
• Proficiency in Microsoft Office and customer service software