Customer Succes Manager

We’re looking for a Customer Success & Community Manager who thrives on driving user activation and engagement. You’ll act as the bridge between a growing global user base and the platform, ensuring that members not only sign up but also stay active, create meaningful introductions, and close deals. This is not a reactive support role; it’s a proactive, growth-driven assignment. You’ll design and run activation campaigns, guide new users through onboarding, create training videos and resources, and build communication flows that keep the community engaged and successful.

Responsibilities

• Develop personalized campaigns to drive activity.
• Encourage members to make introductions, follow up on le, and close opportunities.
• Motivate users to reach milestones and celebrate achievements.
• Design and optimize onboarding journeys (emails, guides, videos, webinars).
• Create training content and activation sequences to drive first success quickly.
• Identify and resolve friction points in the user journey.
• Build momentum within local and global communities.
• Develop playbooks to ensure long-term engagement.
• Act as a trusted point of contact for feedback and support.

Targets & Metrics

• Number of introductions made.
• Volume of platform activity and messages.
• Deals successfully closed through the platform.
• Users reaching defined engagement milestones.

Qualifications

• Proven experience at an early-stage B2B startup in customer success, community, or growth.
• Examples of activation campaigns with strong, data-driven outcomes.
• Experience creating onboarding or training videos.
• A startup athlete mindset: ambitious, resourceful, and comfortable testing bold ideas fast.
• Native-level English communication skills (written and spoken).
• High energy, proactive, and independent.
• Based in Europe, UK, US, or Canada; fully remote possible.

Our client is building an innovative platform designed to turn high-value introductions into real business outcomes. Their mission is to create a new way of rewarding people for helping others succeed where trust, collaboration, and measurable results come together in a thriving global community.