Job Description: Manage and monitor inbound and outbound authorization work queues Receive, review, and process authorization requests and supporting documentation Review requests for completeness and identify missing or incomplete information Route authorization requests to the appropriate team or department Process fax, email, and electronic submissions related to service authorization activities Respond to authorization-related inquiries and provide status updates Enter and maintain accurate information within authorization and care management systems Document actions and maintain required records Support administrative and operational workflows related to service authorizations Monitor pending requests and assist with follow-up activities Maintain productivity, accuracy, and quality standards while managing a high-volume workload Assist with special projects, backlog reduction efforts, and operational initiatives Requirements: High School Diploma or GED required Strong communication, customer service, and organizational skills Ability to work effectively in a fast-paced, high-volume operational environment Strong verbal and written communication skills Proficiency with Microsoft Office applications and data entry systems Ability to prioritize and manage multiple tasks while meeting established deadlines Strong attention to detail and commitment to accuracy Experience in healthcare, Medicaid, managed care, service authorization, administrative support, or customer service preferred Benefits: CVS Health bonus, commission or short-term incentive program in addition to base pay Medical coverage Dental coverage Vision coverage Paid time off Retirement savings options Wellness programs Other resources supporting physical, emotional, and financial well-being, based on eligibility