IT Trackside Support Engineer – Formula 1 Team
IT Trackside Support Engineer – Formula 1 Team
Location:
Brixworth Contract Type:
Fixed-term contract Salary:
up to £42,000
About the Role
We are seeking an experienced and customer-focused
IT Trackside Support Engineer
to join a Formula 1 team based in Brixworth.
This is an exciting opportunity for a Formula 1 enthusiast with experience in an
IT Support / Service Desk environment
to provide high-quality infrastructure and network support in a demanding, customer-focused environment.
The successful candidate will demonstrate an excellent customer service attitude, hold an
ITIL Foundation certificate , and have a strong working knowledge of
ITIL . You will be working within a fast-paced and technically demanding environment where challenging deadlines and high service expectations are the norm.
The service is delivered through both the Service Desk and IT Support functions, making
excellent communication skills, attention to detail, and a professional approach
essential.
Excellent spoken and written English is required.
Purpose of the Role
The successful candidate will:
Provide first-class IT operational support across the
Trackside and TestOps
areas of the business.
Support and maintain IT services used by key business stakeholders.
Work closely within a small, highly capable team to deliver a high level of IT support.
Complete an intensive period of shadowing and training before taking responsibility for providing dedicated
24x7 remote support
to trackside staff during Formula 1 and Formula E race seasons.
Manage competing priorities efficiently while maintaining and managing customer expectations.
Apply a broad technical and customer-focused skill set to operational and project-based activities.
Deliver services against demanding
Service Level Agreements (SLAs)
and challenging deadlines.
Key Deliverables
The successful candidate will be expected to:
Support and deliver technical solutions throughout all stages of the
ITIL service lifecycle .
Consistently exceed customer expectations while providing additional support and guidance to other Service Des...