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Matchday Host / Hostess
MATCHDAY HOST / HOSTESSTHE 1946 SUITE | WYTHENSHAWE FC
Part-time / Casual Matchday Role
Competitive rate of pay, dependent on experience
Wythenshawe FC is looking for an enthusiastic, confident and personable Matchday Host / Hostess to become the face of our brand-new 1946 Suite.
The 1946 Suite is our new matchday hospitality facility, created to provide an enhanced experience for match sponsors, club partners, VIP guests and supporters enjoying hospitality at Wythenshawe FC.
We are looking for someone with the personality, confidence and attention to detail to ensure every guest receives a warm welcome and an excellent experience from the moment they arrive until they leave.
THE ROLE
Working alongside our clubhouse, catering and wider matchday teams, you will take responsibility for looking after hospitality guests throughout the day.
Duties will include:
- Welcoming hospitality guests on arrival
- Checking bookings and guest lists
- Showing guests to their allocated tables
- Explaining the day's hospitality arrangements and running order
- Acting as the main point of contact for hospitality guests
- Engaging with guests and creating a friendly, welcoming atmosphere
- Liaising with bar, catering and matchday staff
- Coordinating pre and post-match player and management Q&As
- Distributing teamsheets and relevant matchday information
- Organising hospitality competitions, raffles and draws
- Ensuring the suite and tables remain well presented throughout the event
- Keeping guests informed of timings including dining, kick-off, half-time and full-time
- Assisting with hospitality and drinks service during particularly busy periods
- Dealing with guest requests or issues in a friendly and professional manner
- Building relationships with returning hospitality guests, sponsors and club partners
- Helping ensure every guest leaves having enjoyed their experience at Wythenshawe FC
WHO WE'RE LOOKING FOR
For this role, personality and presentation are just as important as previous experience.
We are looking for someone who is:
- Naturally friendly, outgoing and approachable
- Confident speaking to individuals and groups
- Well presented with high personal standards
- Professional while remaining warm and personable
- Comfortable engaging with a wide range of people
- Attentive and able to anticipate what guests may need
- Organised and able to work to a matchday schedule
- Comfortable using their own initiative
- Calm and composed during busy periods
- Reliable and punctual
- Comfortable taking ownership of the guest experience
- Able to work effectively as part of a wider matchday team
Previous experience within hospitality, hotels, restaurants, events, corporate hospitality or customer service would be advantageous, although we are equally interested in applicants who demonstrate the right personality and attributes for the role.
An in-depth knowledge of football isn't necessary, although an interest in the game would be beneficial.
MATCHDAYS & HOURS
The role will primarily cover Wythenshawe FC Men's First Team home fixtures, which are predominantly played on Saturday afternoons with occasional midweek evening fixtures.
There will also be opportunities to host hospitality at selected:
- Women's First Team fixtures
- Vets fixtures and events
- Cup matches
- Club and private events held within the 1946 Suite
Typical Saturday Men's First Team hours will be approximately 12:00pm – 6:00pm, although hours will vary depending on the fixture or event.
Applicants will therefore need a good level of flexibility around weekend and occasional evening work.
PAY
Competitive hourly rate, dependent on experience.
LOCATION
The 1946 Suite
Wythenshawe FC
Hollyhedge Park, Wythenshawe
This is an important role within our new hospitality offering and we are looking for someone who will take pride in representing Wythenshawe FC and delivering a first-class experience to our guests.
To apply, please send us a short introduction together with details of any relevant experience.
Pay: From £14.00 per hour
Expected hours: 4.0 – 10.0 per week
Work Location: In person