Operations – Import Customs Clearance Coordinator

Job TitleOperations – Import Customs Clearance Coordinator

DepartmentGBO (Customs Clearance)

Reports ToTeam lead

Job PurposeIn this position you will be required to assist in the efficient and effective keying of import customs entries, supporting post clearance activity in line with HMRC/internal requirements and subsequent admin on accounts. To gain and maintain a high level of knowledge and standard within our industry. Develop effective relationships with customers, service providers and other Hillebrand Gori offices and agents to meet the customers' needs. Additional duties and requirements relating to customs clearance activity may be applicable to meet business needs.

General Responsibilities

Accurate input of order data via various in house and HMRC associated systems

General administration

Assisting colleagues in maintaining effectiveness of Customs data entry

Dealing with telephone and email queries

Customs import declarations covering movements for Excise cargo, adjacent products and occasional general cargo

Ensure HMRC regulations and processes are upheld, alongside our internal code of conduct and compliance regulations

Monitoring of guarantees and closure of associated documents alongside HMRC and clients

Analyze and assist with solving operational problems and provide guidance to customers and colleagues as and when required

Additional ResponsibilitiesThe above duties are not an exhaustive list. The job holder may be required to undertake additional duties as the needs of the business dictate.

Managerial ResponsibilitiesNone

Key Contacts

Internal staff

Suppliers

Customers

Special Working ConditionsNone

Performance IndicatorsAs per objectives defined within our in‐house system: CHRIS (Cross‐divisional Human Resource Information System)

Budget ResponsibilityNone

Working HoursMon‐Fri 09:00 – 17:30 (60 Min Lunch Break) may be requested as and when to work an earlier or later shift to cover holidays and worklo. Cover out‐of‐office hours callout when required. Additional hours as and when required.

Competencies for the RoleEssentialTechnical Skills

Knowledge of GB Import customs clearance formalities and associated computer systems

Knowledge on the CDS (Customs Declaration System), HMRC system

Desirable

Experience in Excise clearance requirements

Experience in import customs formalities

Personal Skills

Excellent planning and organisational skills

Excellent communication skills

Self‐motivated and able to work without supervision

Experienced team player

Able to work under pressure

Enthusiastic and driven to achieve targets and objectives

Excellent customer service skills

Language Skills

Excellent verbal & written English

Computer Skills

General computer skills, inc. Excel

Education / Qualifications

Good standard of general education

Job Reference NumberGBO-OPS(JD)

Date Last Updated11.09.2025

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Salary: GBP 30000 - 40000 per year