PagerDuty EngineerLocation: Remote (USA)Employment Type: Full-TimeVisa Type: USC / GC / GC EAD OnlyExperience: 8–10 YearsMust-Have Skills 8+ years of experience in IT Operations, Incident Management, Monitoring, or Platform Engineering Strong hands-on experience administering and configuring PagerDuty End-to-end PagerDuty platform configuration, including: Services Escalation Policies On-Call Schedules Event Rules Notification Profiles Integrations Experience designing urgency and alert-routing models based on business criticality Strong experience with time-based routing and out-of-hours alert management Experience implementing intelligent alert grouping and event orchestration Proven ability to reduce alert noise across multiple monitoring sources Experience defining event rules for: Suppression Deduplication Priority Downgrades Experience implementing flap detection and alert consolidation Experience configuring maintenance-window integrations for automated alert suppression Ability to maintain suppression transparency and reporting Experience designing and managing on-call schedules, including follow-the-sun coverage and rotation policies Experience auditing and optimizing alert-routing accuracy and first-responder assignment Experience building and maintaining incident runbooks with diagnostics and remediation actions Strong experience integrating PagerDuty with: APM tools Infrastructure monitoring Cloud monitoring Schedulers Webhooks Experience collaborating with monitoring SMEs, including Dynatrace and IBM SevOne Strong experience with PagerDuty–ServiceNow integration Experience configuring incident creation and incident lifecycle synchronization Strong troubleshooting, communication, and cross-functional collaboration skills Preferred Experience ServiceNow ITSM and incident-management integration Dynatrace integration with PagerDuty IBM SevOne integration with PagerDuty Enterprise-scale monitoring and alert-management environments Event orchestration and automated incident response Alert-noise reduction and incident-management optimization Follow-the-sun global operations models Runbook automation and operational remediation Monitoring/observability platform integrations EducationBachelor’s Degree in Computer Science or related field
