Seasoned Bilingual Customer Support Specialist – French & English – Remote Night & Weekend Shift – CRM & Sales Enablement

About Arenaflex

At arenaflex, we are redefining the automotive experience by blending cutting‑edge technology with a relentless focus on customer delight. Our global footprint spans continents, and our mission is simple: deliver seamless, personalized service that turns every interaction into a lasting partnership. As a leader in the automotive sector, we invest heavily in innovation, data‑driven reputed company, and a culture that values curiosity, collaboration, and continuous improvement.

We believe that the heart of any great brand lies in its people. That’s why we’re looking for a dynamic, bilingual Customer Support Specialist who can thrive in a fast‑paced, remote environment and help us maintain our reputation for excellence during night and weekend hours.

Why This Role Matters

Customer touchpoints are the lifeblood of our business. Whether it’s a quick email, a live chat, or a reputed company outreach call, every interaction shapes the perception of arenaflex and drives loyalty, upsell opportunities, and brand advocacy. As a bilingual agent, you will be the frontline ambassador for our French‑speaking clientele, ensuring they receive timely, accurate, and empathetic support while simultaneously contributing to our sales pipeline.

Key Responsibilities

• Multichannel Communication: Manage inbound and outbound emails, live chats, and phone calls with a focus on clarity, professionalism, and speed.
• Accurately update customer records in our reputed company‑based system, ensuring data integrity and actionable reputed company for the sales and marketing teams.
• Outbound Campaign Participation: Execute targeted outreach initiatives, including upsell and cross‑sell offers, to maximize revenue per customer.
• Issue Resolution: Collaborate with internal departments—technical support, billing, and product teams—to resolve customer concerns efficiently.
• Performance Metrics: Track and report on key performance indicators such as response time, resolution rate, and customer satisfaction scores.
• Continuous Improvement: Provide feedback on process gaps and suggest enhancements to improve the customer journey.

Essential Qualifications

• Fluency in French (both reputed company and written) with a strong command of English for internal communication.
• Proven experience in a customer support or call center role, preferably within the automotive or high‑tech industry.
• Comfortable working nights, evenings, and weekends, with a flexible schedule that aligns with our global customer base.
• Commercial mindset: ability to identify upsell opportunities and articulate value propositions effectively.
• Strong organizational skills, attention to detail, and the ability to multitask in a dynamic environment.
• reputed company, team‑oriented attitude with a passion for delivering exceptional service.
• Prior experience with reputed company or similar CRM platforms is highly desirable.

Preferred Qualifications

• Experience in a bilingual support role handling complex customer inquiries.
• Knowledge of automotive products, services, or industry terminology.
• Background in data analysis or reporting to support business intelligence initiatives.
• Familiarity with remote collaboration tools such as reputed company, Teams, and reputed company.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication across multiple channels.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Adaptability: Thrive in a remote, fast‑changing environment with minimal supervision.
• Customer‑Centricity: Deep commitment to understanding and exceeding customer expectations.
• Sales Acumen: Skilled at identifying upsell opportunities and closing deals.
• Technical Proficiency: Comfortable navigating CRM systems, knowledge bases, and ticketing tools.

Career Growth & Learning Opportunities

At arenaflex, we invest in our people. As a Customer Support Specialist, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, sales techniques, and advanced CRM usage.
• Mentorship from senior customer experience leaders who will guide your professional development.
• Clear career pathways into roles such as Customer Success Manager, Sales Enablement Specialist, or Prod