Student Success Associate
Job Summary The role provides post-application and pre-departure support to New Zealand-bound students. This role is responsible for monitoring client milestones, coordinating documentation and communications, conducting pre-departure sessions, maintaining accurate records, and ensuring a seamless client journey from Approval in Principle (AIP) to visa release and departure.
Key Responsibilities
- Conduct mock immigration interview sessions and pre-departure orientations
- Coordinate with internal teams regarding tuition receipt issuance, student visa releases, and other client milestones.
- Maintain and update master tracking reports and client status dashboards.
- Prepare weekly reports and assist in updating operational trackers and huddle presentations.
- Coordinate with the ESS New Zealand Team and other internal stakeholders to ensure timely completion of client requirements.
- Perform other administrative and operational tasks related to student support and client servicing as assigned.
Qualifications
- Bachelor's degree in Business Administration, Education, Hospitality Management, Communications, or any related field.
- At least 1 year of experience in customer service, education consultancy, client support, or an administrative role is preferred.
- Excellent verbal and written communication skills.
- Strong organizational skills with keen attention to detail.
- Comfortable facilitating orientations, presentations, or client briefings.
- Proficient in Microsoft Office and Google Workspace applications.
- Able to manage multiple client cases while meeting deadlines.
- Customer-focused, proactive, and capable of working collaboratively with cross-functional teams.
Pay: Php20,000.00 - Php25,000.00 per month
Benefits
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
- Promotion to permanent employee
- Work from home
Work Location: Hybrid remote in Makati City